Shopping And Return Conditions

  1. Delivery is free of charge for orders within Turkey.
  2. Please contact us at for international orders.
  3. You can send back your online purchases to Zeynep Arçay showroom together with your bill and within the 30 days of purchase.
  4. Only products, which have not lost their usability or saleability can be returned or changed. The use of the product, the removal and/or damage of any labels or logos, the damaging of the product or any of its accessories (such as a clasp, a belt etc.) shall mean the loose of the usability or saleability of the product.
  5. Used products or products that has been altered in line with special request and demand of the customer cannot be returned or changed.
  6. All products returned or changed have to be attached with their accessories such as their clasps and belts when delivering it to the showroom.
  7. If you send any product, which you have bought from our web site, to Zeynep Arçay showroom by "Yurtiçi Kargo" company, the cargo shall be of free of charge. Otherwise, the customer shall be in charge of the cargo fee of the returned product.
  8. Products purchased over our web site can only be paid by credit or bank cards and with other methods indicated in our web site.
  9. Products purchased over our web site can only be shipped within the boarders of the Republic of Turkey.
  10. To unsubscribe your membership in our web site, you can send your request by contacting us over the “Contact Us” section.
  11. Everybody registering to our web site shall be considered to have read, understood and accepted the membership agreement.
  12. When the returned product arrives at Zeynep Arçay Showroom, a confirmation e-mail shall be sent to the e-mail address, which you used when becoming a member of our web site.
  13. The price of the product or products, which you have returned to Zeynep Arçay Showroom shall be transferred to your bank account within two business days upon having understood, that the usability or the saleability of the products have not been lost. From that point, you can follow up the further process with your bank.
  14. You shall be requested to show the invoice of the returned product.

Return Address: Maçka Cd. Bronz Sk. No:1 Başarı Apt. D:10 Nişantaşı, İstanbul, Turkey.
Phone: +90 (212) 343 55 18